I am responsible for updating the website for the business I work for. This is done twice per week, on Mondays and Thursdays. It is VERY important to our business that these updates be done.
I am trying to talk my boss into using a different host besides Yahoo, but currently that's what I have to work with. I use a visual design client which, unfortunately, does not support FTPs, which is what Yahoo uses. So, I got FileZilla, learned how to plug in the info it needs to connect, and I know how to upload stuff to get the site updated that way. Easy peasy.
Except sometimes it just doesn't want to connect.
It seems random. Some days, it won't connect for maybe half an hour, then I'll try again and it will be fine. Other days it won't connect even with me trying over the course of the entire day. I don't believe this is a problem with FileZilla, as I've tried three other FTP clients with the same results, but I thought maybe you folks with more experience than myself could help a girl out.
I've tried getting in touch with Yahoo, but after waiting for a reply, they basically sent me a generic "Are you connected to the internet? Here's how to find your password for your login info" etc etc. I'm not THAT stupid. My internet connection works, and I know all of the login info is correct because it will still connect at times--just not every time!!
Yahoo's final suggestion is to contact my ISP because they may be blocking the connection or something. But again, it DOES work! So I don't want to believe it has anything to do with my ISP, but maybe I'm wrong. I imagine, though, if this were a big issue with Yahoo's web hosting that they would have informed me of a current problem they are aware of.
All I want to do is figure out exactly why this does not always work. Until my boss gets around to changing web hosting providers, I'm stuck with Yahoo and stuck with uploading via FileZilla, because Yahoo's file manager is a pick-5-individual-files-at-a-time joke. So, can any of you help me out?
For what it's worth, when I try to connect with FileZilla and it doesn't work, this is what I see:
Status: Resolving address of ftp.(removed).com
Status: Connecting to 67.195.61.88:21...
Status: Connection established, waiting for welcome message...
Response: 220-Welcome to the Yahoo! Web Hosting FTP server
Response: 220-Need help? Get all details at:
Response: 220-http://help.yahoo.com/help/us/webhosting/gftp/
Response: 220-
Response: 220-No anonymous logins accepted.
Response: 220-Yahoo!
Response: 220-Local time is now 17:41. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 5 minutes of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Status: Verifying certificate...
Command: USER (removed)@(removed).com
Status: TLS/SSL connection established.
Response: 331 User (removed)@(removed).com OK. Password required
Command: PASS *********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server