Cannot Connect to Server - Mac OS Mojave 10.14.4

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LorraineP
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Cannot Connect to Server - Mac OS Mojave 10.14.4

#1 Post by LorraineP » 2019-04-16 15:43

Hello,

I have always used cyberduck for FTP, just because it's familiar. My webhost requires "Implicit" Encryption, which is not supported with cyberduck, as they consider it deprecated. However, it is still supported with Filezilla.
However, I have been unsuccessful at connecting to their server.

I have disabled my firewall, uninstalled virus software. I'm wondering if my modem/router is blocking it? I have no clue if that's even possible.

I have been on the phone with our sites tech support with 3 different people, to no avail. So they escalated my issue.

Any advice from the folks on this forum would be really appreciated. Here's a screenshot of my attempt to connect: P.S. they recommended port 990, and I tried port 21
Image
Last edited by LorraineP on 2019-04-16 16:52, edited 2 times in total.

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botg
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Re: Cannot Connect to Server - Mac OS Mojave 10.14.4

#2 Post by botg » 2019-04-16 15:48

That's an odd username, did you accidentally include your password in your username?

LorraineP
500 Command not understood
Posts: 3
Joined: 2019-04-15 23:19
First name: Lorraine
Last name: Pierce

Re: Cannot Connect to Server - Mac OS Mojave 10.14.4

#3 Post by LorraineP » 2019-04-16 16:41

No, they gave me username 5starforexsystems.com|5stjnhit

LorraineP
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Last name: Pierce

Re: Cannot Connect to Server - Mac OS Mojave 10.14.4

#4 Post by LorraineP » 2019-04-16 16:42

My password is entirely different

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Re: Cannot Connect to Server - Mac OS Mojave 10.14.4

#5 Post by botg » 2019-04-16 21:09

My best guess is an incorrect server configuration.

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