Cannot download zero length files

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pads
500 Command not understood
Posts: 5
Joined: 2020-06-19 15:55
First name: Peter
Last name: Sykes

Cannot download zero length files

#1 Post by pads » 2020-06-22 11:53

Upload is fine, but downloading of zero length files fails. All other files seem to transfer ok in the same session. I am on 1and1 (or more correctly now IONOS).

Can you please advise what the problem could be and resolution.


Thank you

Peter

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botg
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Re: Cannot download zero length files

#2 Post by botg » 2020-06-22 18:57

Please post a log of such a failing transfer.

pads
500 Command not understood
Posts: 5
Joined: 2020-06-19 15:55
First name: Peter
Last name: Sykes

Re: Cannot download zero length files

#3 Post by pads » 2020-06-22 21:03

A Log file was not produced.
Yes Ihad set up a log directory.
A screenshot of the failed transfer list is attached.

Graham
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Failed Transfer.JPG
Failed Transfer.JPG (283.62 KiB) Viewed 871 times

pads
500 Command not understood
Posts: 5
Joined: 2020-06-19 15:55
First name: Peter
Last name: Sykes

Re: Cannot download zero length files

#4 Post by pads » 2020-06-22 23:31

I restarted Filezilla and ran it again. This time it produced a log - attached

Peter
Last edited by pads on 2020-06-23 10:08, edited 1 time in total.

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botg
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Re: Cannot download zero length files

#5 Post by botg » 2020-06-23 08:19

Unrelated to this issue, but your client isn't configured correctly. Your client has been configured to use active mode. You are behind a NAT router yet your client has not been told its external IP address. Either configure your external IP address, or switch to passive mode as is recommended.


Which FTP server software (product and version) is running on the server? Contact your server administrator or server hosting provider if needed.

pads
500 Command not understood
Posts: 5
Joined: 2020-06-19 15:55
First name: Peter
Last name: Sykes

Re: Cannot download zero length files

#6 Post by pads » 2020-06-25 11:12

Thank you all for your input.
I found that IONOS have profile generating tool. Using that corrected the profile I was using and all is well now.

Thank you

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