Log In Error

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amartin92
500 Command not understood
Posts: 3
Joined: 2020-12-15 04:20
First name: Andrew
Last name: Martin

Log In Error

#1 Post by amartin92 » 2020-12-15 04:44

Hi, Can anybody help me? When I try to log in, this is what I get. I have no idea what to do as I am completely new.

Status: Resolving address of ftp.loudpanda.com.au
Status: Connecting to 64.34.75.144:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER protectionpower_loudp019@loudpanda.com.au
Response: 331 User protectionpower_loudp019@loudpanda.com.au OK. Password required
Command: PASS ***********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Thanks

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boco
Contributor
Posts: 25454
Joined: 2006-05-01 03:28
Location: Germany

Re: Log In Error

#2 Post by boco » 2020-12-15 12:42

The error means that the server doesn't accept the login data you provide. If you think your credentials are correct, you need to contact server support, directly, as the error comes from their server, not from FileZilla.
### BEGIN SIGNATURE BLOCK ###
No support requests per PM! You will NOT get any reply!!!
FTP connection problems? Do yourself a favor and read Network Configuration.
FileZilla connection test: https://filezilla-project.org/conntest.php
### END SIGNATURE BLOCK ###

amartin92
500 Command not understood
Posts: 3
Joined: 2020-12-15 04:20
First name: Andrew
Last name: Martin

Re: Log In Error

#3 Post by amartin92 » 2020-12-15 22:34

Thank you so much. That worked perfectly and I am now up and running.

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